Your account with us
We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints or mistreating our staff ). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team.
By placing an order through our website, you confirm that you are aged 18 or older. When you place an order through our site, it needs to be accepted by us or the Partner before it is confirmed. We will send you a notification if your order has been accepted (the “a thank you message”). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice / Thank You Message. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partners operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.
Unfortunately, despite our, and our Partner’s best efforts, things do not always go as planned and factors may prevent us from delivering your Item on time. If your order is more than 48 hours later than the time we communicated to you when you placed the order, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address).
If you need to change the delivery location after you have placed your order, we may be able to change the address to an alternative one that is registered with your account if you let us know early enough before your item is dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order. You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason.
Your Full Rights in the case where your purchased item with us is faulty
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.
Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner.
You will not be charged for any orders you cancel or that which is cancelled by us and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused